From 20% No-Shows to 7%
Saving $54,000/Year
How a luxury yacht charter company eliminated commission fees and transformed their customer communication with WhatsApp automation.
About Madeira Boats
Madeira Boats offers premium private yacht rentals and luxury boat experiences along the stunning coastline of Madeira, Portugal. With high demand from tourists year-round and a fleet of 8 vessels, their operations needed structure and automation.
Before RockeTour, they relied on a major OTA for bookings, paying 15% commission on every sale while struggling with manual customer communication.
Company Profile
The Problems Costing Them $54,000/Year
At €450 avg booking × 200 bookings/month, they were paying €81,000/year in commissions.
Customers forgot about bookings or didn't receive timely reminders via email.
Staff spent hours copying booking details into WhatsApp messages manually.
Without real-time availability, they occasionally overbooked vessels.
The RockeTour Solution
WhatsApp Automation
- Instant booking confirmations
- 24-hour reminder with weather forecast
- Meeting point with GPS coordinates
- Post-trip review request
Calendar & Fleet Management
- Real-time vessel availability
- Automated booking sync
- Captain assignment notifications
- Maintenance scheduling
0% Commission Booking Engine
A beautiful, conversion-optimized booking widget embedded directly on their website. Customers book direct, Madeira Boats keeps 100% of the revenue.
ROI Breakdown: $54,000 Annual Savings
Net ROI: 4,446% — For every $1 spent, Madeira Boats saves $45
Implementation Timeline
“We finally feel in control of our boat schedules — and our customers notice the difference! The WhatsApp reminders alone have saved us thousands in lost revenue from no-shows. Plus, not paying 15% commission on every booking? That's life-changing for a small business like ours.”
Want Results Like Madeira Boats?
Calculate your potential savings and see how much you could save by eliminating commission fees and reducing no-shows.
