From 2 to 10 Tours/Day
Zero New Admin Staff
How a Segway tour company 5x'd their capacity while maintaining 100% safety compliance through digital transformation.
About Segway Athens
Segway Athens offers guided Segway tours through the historic sites of Athens, including the Acropolis, Plaka, and the Ancient Agora. Safety training and equipment management are critical components of their operation.
Founder Nikos Konstantinou had a vision to scale from 2 to 10 daily tours, but the administrative burden of safety waivers, equipment tracking, and customer communication seemed insurmountable.
Company Profile
The Scaling Problem
No system to track which Segway needed service or was assigned to which tour.
Guides spent the first half hour of each tour collecting signatures.
2 tours/day needed 1 admin person. 10 tours would need 5 — impossible.
No reminder system meant customers often forgot and didn't show up.
The RockeTour Solution
Equipment Management
- Segway assignment tracking by tour
- Automated maintenance scheduling
- Real-time availability dashboard
- Usage history per device
Digital Compliance
- Digital waiver signing before arrival
- Pre-tour safety video via WhatsApp
- Automatic reminder with waiver link
- Secure document storage
Scalable Operations
The entire booking-to-tour workflow is automated. Customers book, receive confirmations, sign waivers, watch safety videos, and get reminders — all without any manual intervention.
The 5x Growth Story
Before RockeTour
- ✕2 tours per day maximum
- ✕30 minutes wasted on paper waivers each tour
- ✕Manual equipment tracking on spreadsheets
- ✕25% cancellation rate
- ✕Growth = more admin staff needed
After RockeTour
- 10 tours per day (5x increase)
- Zero waiver time — done before arrival
- Real-time equipment dashboard
- Cancellation rate dropped to 10%
- Same admin team handles 5x volume
“We went from 2 tours to 10 tours a day without adding any admin staff. The digital waivers alone save us hours every week. But the real game-changer was being able to scale without the scaling headaches. We just grew. The system handled the rest.”
Ready to Scale Without the Growing Pains?
See how RockeTour can help you multiply your capacity without multiplying your team.
