5+ Daily Tours.
Zero Mix-ups.
How a busy walking tour operator achieved 100% message automation and eliminated operational chaos with RockeTour.
About Madrid Walking Tour
Madrid Walking Tour runs 5+ daily walking tours across Madrid, including historical tours, food tours, and nightlife experiences. With multiple guides and constant customer communication, they needed a system that could keep up with their pace.
Before RockeTour, their owner David spent more time on admin than actually growing the business. Guides showed up at wrong locations, customers didn't get reminders, and chaos was the norm.
Company Profile
The Operational Chaos
David spent more time coordinating than growing the business.
Communication via personal WhatsApp led to missed messages and confusion.
Email reminders had low open rates and customers forgot meeting points.
Without real-time sync, the same slot got booked twice regularly.
The RockeTour Solution
Guide Mobile App
- Daily schedules at their fingertips
- Automatic assignment notifications
- Customer details & special requests
- One-tap check-in for each tour
Customer Automation
- Instant WhatsApp booking confirmations
- Meeting point reminders with maps
- Guide name & photo before tour
- Automated review requests
Smart Scheduling System
Real-time calendar that prevents double bookings and automatically assigns the best available guide based on language, expertise, and location.
The Transformation
Before RockeTour
- ✕Spending 20+ hours/week on admin tasks
- ✕Guides missing assignments regularly
- ✕25% no-show rate hurting revenue
- ✕Double bookings causing refunds
- ✕Customer complaints about communication
After RockeTour
- 75% reduction in admin time (5hrs/week)
- 100% automated guide notifications
- No-show rate dropped to 8%
- Zero double bookings since launch
- 4.9★ average rating with automated follow-ups
Implementation Timeline
“It's like having a digital manager who never sleeps. Managing multiple daily tours has never been easier. Our guides love the mobile app — they always know exactly where to be and who to expect. I finally have time to actually grow the business instead of just running it.”
Ready to Eliminate the Chaos?
See how RockeTour can help you manage multiple daily tours without the headaches.
